Cannot change volume

[Elite5]

Hello,

When I change the volume, whether at 2 or 100 the volume is the exact same. I can only mute it (at 0). I have tried many different things such as the windows troubleshooter, device manager disabling/uninstalling. None of these work. I have tried different applications to make sure it wasn't an isolated issue such as Youtube, Netflix and games.

I have seen that I should download drivers from HP's website but it always says, "HP Customer Support site is temporarily unavailable. We apologize for any inconvenience. Please check back later." I have tried accessing it across multiple days and have changed browsers.

I would like more ways to try fix this issue.

Thanks,

[ub6424]

Hello @Elite5 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we focus on the <volume> problem ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Audio inputs and outputs>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[Elite5]

[ub6424]

Hello @Elite5 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (AMD Processors)

F.22 Rev.A

22.2 MB

Aug 11, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Realtek High-Definition (HD) Audio Driver

6.0.9381.1 Rev.D

88.4 MB

Jul 29, 2022

Download

(6) Reboot Windows

(7) Test your notebook

(8) Please report your results

[Elite5]

Hi,

I have tried to install both the bios update and the audio driver but they both do not install. I go to the SWSetup folder and click Biosinstaller (bios one) and the HPUP (audio one). Nothing happens, I click them with administrator

[ub6424]

Hello @Elite5 

(1) Start Windows <device manager>

- Right click and uninstall devices

(2) Restart Windows

(3) Change volume ...

(4) Please report your results

[Elite5]

This did not fix the issue

[ub6424]

Hello @Elite5 

(1) Enable and run and install <Windows Optional Updates>

How to Install Windows 11 Optional Updates & Fix Its Issue

(2) Restart Windows

(3) Please report your results

[Elite5]

Hello,

Two updates were installed, a bios and one other. This did not solve my audio issues.

[ub6424]

Hello @Elite5 

(1) Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

(2) Start <HP Support Assistant>

Section <Fixes & Diagnostics>
- Fix audio issues

Reference:

https://youtu.be/PlGYuZg0M30?t=43

(3) Please report your results