Create an account on the HP Community to personalize your profile and ask a question
11-12-2022 06:15 AM
When I change the volume, whether at 2 or 100 the volume is the exact same. I can only mute it (at 0). I have tried many different things such as the windows troubleshooter, device manager disabling/uninstalling. None of these work. I have tried different applications to make sure it wasn't an isolated issue such as Youtube, Netflix and games.
I have seen that I should download drivers from HP's website but it always says, "HP Customer Support site is temporarily unavailable. We apologize for any inconvenience. Please check back later." I have tried accessing it across multiple days and have changed browsers.
I would like more ways to try fix this issue.
Solved! Go to Solution.
11-13-2022 08:23 AM
I have fixed this issue by:
Going into device manager and uninstalling all drivers in the sound, video and game controllers section and in the audio input and output section with "attempt to remove driver" ticked. Then I went to HP support assistant and ran the fix audio issue diagnostic. This then installed drivers which fixed my problem.
11-12-2022 08:35 AM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration before we focus on the <volume> problem ...
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
( equals HP product number (p/n) )
(2) Start Windows <Device Manager>
- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)
- Expand <Audio inputs and outputs>
- Expand <Network adapters>
- Expand <Sound, video and game controllers>
--->>> Send screenshot
(3) Please report your results
11-12-2022 01:32 PM
(1) Create Windows system <restore point>
(2) Download and install BIOS Update
HP Notebook System BIOS Update (AMD Processors)
|F.22 Rev.A||22.2 MB||Aug 11, 2022||Download|
Why should you install the update ?
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
(4) Let BIOS be installed until it's completely done !
(5) Download and install / update
Realtek High-Definition (HD) Audio Driver
|6.0.9381.1 Rev.D||88.4 MB||Jul 29, 2022||Download|
(6) Reboot Windows
(7) Test your notebook
(8) Please report your results
11-12-2022 02:00 PM - edited 11-12-2022 02:08 PM
I have tried to install both the bios update and the audio driver but they both do not install. I go to the SWSetup folder and click Biosinstaller (bios one) and the HPUP (audio one). Nothing happens, I click them with administrator
11-12-2022 02:57 PM - edited 11-12-2022 02:59 PM
Didn't find what you were looking for? Ask the community