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HP Recommended
Chromebook 14 c003
Chrome OS

The microphone on this Chromebook has never worked.

The permissions are set properly and Bluetooth is off.

I have Power Washed the computer and reset it to factory settings.

I sent it in for HP factory service.  They replaced the camera/microphone cable and stated it was repaired and working properly in the service report.

I received the Chromebook back from the repair center, booted it and tried the mic.  It still does not work.

Checked the permissions, turned Bluetooth off, restored the system to factory settings and still no mic.

Loaded the latest version of Chrome OS and still no mic.

Rechecked the permissions and still no mic.

What is my next step?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Paul-L1

 

Welcome to HP Community

 

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

 

At this point I would request you to contact HP Support for Service Options


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@Paul-L1

 

Welcome to HP Community

 

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

 

At this point I would request you to contact HP Support for Service Options


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

HP Recommended

I have followed up on your suggestion and as a result of my call to support I have received the packing materials and returned the Chromebook to the HP Service Center.
Thanks for your assistance.

 

HP Recommended

I'm glad you are getting this sorted out

 

Drop us a message anytime you need help

 

Thank you 

KrazyToad
I Am An HP Employee

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