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Message 1 of 6
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Chromebook HP X2 no sounds issue

HP Recommended
HP CHROMEBOOK X2
Hi, 
 
I have trouble with the sound. I can't manage to turn up the volume. It's staying at the lower level, not muted but lowest possible. I don't ear anything and can't turn it up. But the keys seems to work just fine. With the touch screen I can turn the slider up but no sounds can be heard and it always come back to the lowest level. It doesn't work on internal speakers nor headphone (that are by the way not detected by the computer). Issue seems to be more software than hardware...
 
I've tried all possible reset, I've checked the hardware but nothing seems disconnected. I went through the "sound issues FAQ" but nothing worked for me, I don't know what to do next...
 
System specifications :
- Chrome OS 84 (stable)
- the problem happens on all chromebook's app, guest mode or not
- I've never heard any sounds seens 3 weeks now, it has never turned on
- the slider snap back to where it was (I can adjust it with the touchscreen but not with the keys)
Model is: HP CHROMEBOOK X2 12-F002NF
 
Thank you for your help, I really don't see what else I can do
5 REPLIES 5
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HP Support Agent
HP Support Agent
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Message 2 of 6
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HP Recommended

@smnocoeur

 

Welcome to the HP support community.

 

Check that the earphone/external plug is fully plugged in, then follow the below steps:-

Let's Begin with a hard reset: click here for information. 

  

When you plug the headphones, the Chromebook should recognize that they are plugged in.  

Click on the status area at the lower right of the screen and you should see this: 

 

http://lithium-prod.s3.amazonaws.com/hpcsc.response.lithium.com/RESPONSEIMAGE/5a5accf0-8737-11e6-9d7d-06ec8d478cbf.default.png

  

Note the headphones icon. If you click on the ">" symbol to their right, you should see this: 

  

http://lithium-prod.s3.amazonaws.com/hpcsc.response.lithium.com/RESPONSEIMAGE/6deedae0-8737-11e6-acdc-0ab88b2c8fad.default.png

  

And it allows you to select either the headphones or the internal speakers. 

Select headphones to resolve this issue. 

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Message 3 of 6
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HP Recommended

I have the exact same issue. I followed your instruction but it still did not work. I did powerwash, recovery, and change to different develop channels. None of those methods worked.

The device does not recognize anything when the earphone is plugged in. There is no ">" symbol either. I double-checked and made sure the earphone is fully plugged in. When I open the audio settings, there are no output nor input devices listed.

 

To provide you more details - when I opened the alsamixer, there is only Master, no microphone or any other drivers. 

Bluetooth works fine. USB-C earphone works as well.

 

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HP Support Agent
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Message 4 of 6
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@qw394003276

 

Welcome to the HP support community.

 

This might require one one one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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I finally fixed it by unplugged the battery and wait for 10 minutes, which I believe is a hard reset (EC reset). Good luck.

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@qw394003276

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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