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‎02-27-2019 01:36 PM - edited ‎02-27-2019 01:36 PM

HP Recommended
Product: Envy 17
Operating System: Microsoft Windows 10 (64-bit)

I had audio troubles earlier today and troubeshooted them and one of the solutions was to uninstall my conexant audio driver and reinstall it. This process started and was taking almost 15 minutes so I restarted the computer because I thought it may have gotten stuck. When the computer came back online it informed me there was no audio driver. I have tried following online instructions for reinstalling it and have had no luck. Thank you. 

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-28-2019 01:42 PM

HP Recommended

I have that driver installed I believe. Currently I have an input device (Conexant ISST Audio) but no output device can be found by the computer. 

View solution in original post

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4 REPLIES 4

‎02-28-2019 02:11 AM

HP Recommended

@AJ64 

 

What is your Envy 17  ?  Please use the following instructions to find out the model/product of your machine:


           https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎02-28-2019 11:49 AM

HP Recommended

HP ENVY - 17-u275cl  

This is the model it says when I do a product detection on the HP website

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‎02-28-2019 01:00 PM

HP Recommended

@AJ64 

 

The latest driver from its support site is for W10 1709

 

     https://support.hp.com/au-en/drivers/selfservice/hp-envy-17-u200-notebook-pc/16851079

 

Microsoft recommends to try the following steps

 

  1. Open Device Manager by pressing Windows key + X, click on Control Panel; select System and Maintenance.
  2. Click on Device Manager.
  3. In Device Manager, locate Sound and double-click to check if it’s working properly.
  4. Go to Driver tab, then click on Update Driver. And follow the instructions.

Hope Windows can find a right driver for you.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎02-28-2019 01:42 PM

HP Recommended

I have that driver installed I believe. Currently I have an input device (Conexant ISST Audio) but no output device can be found by the computer. 

Was this reply helpful? Yes No
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