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Hi everyone,
I've got my notebook (Elitebook x360 1030 G3) since June and everything was going well until one day where I completely lost all audio. I suspect Windows Update as usual but I'm not sure, so I'd like your advice.
I did the usual things:
- reboot
- update drivers
- update Windows
- use troubleshooter: "audio services not responding"
- restarted all audio services in Windows
- use HP assistant to update everything else
- hard reset the battery
- looked for viruses, tried with speakers, headphones, etc ...
- the audio icon in the task bar has no sign of failure, no red cross, nothing. Same for the Device manager drivers, no downward arrow, all looks perfect ...
- One update did fail in the HP Assistant though: the Conexant driver update, see my screenshot below:
At this point I am not sure if this is a hardware failure or simply an incompatibility between the latest Win10 build and Conexant drivers.
If anyone can help ? 🙂
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