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AaronWolff
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Solved!

Conexant HD Audio Driver cannot be installed

HP Recommended
HP Elitebook 850 G5
Microsoft Windows 10 (64-bit)

Hi together!

HP Service-Center asks me to install Conexant HD Audio Driver.

I tried to install it via assistent on WIN10 1803, 1809, 1903, 1909 and 2004.

But the installation never was successful. See screenshots.

Whar can I do?

Is it necessary to install it?

Thanx a lot in advance!

KR Aaron

 

2020-11-20_162203b.jpg2020-11-20_162236.jpg2020-11-20_164912.jpg

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Prométhée
Level 16
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Message 2 of 4
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HP Recommended

Hello
which version is already installed?
Look at the drivers page for test the first !

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-850-g5-notebook-pc/18491276/model/1849...
Or You have other versions
If you have an older version, try one right after
For example, if you don't have this version yet:

Conexant HD Audio Driver - Coffee Lake

12.43.1.134 Rev.Q464.5 MBJul 15, 2020Download

To install it, right click on the downloaded file, install as administrator

 

to answer the question, no, if your computer, has no audio problem, it may not matter much

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button



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3 REPLIES 3
Prométhée
Level 16
Level 16
6,161 6,089 676 2,480
Message 2 of 4
Flag Post
HP Recommended

Hello
which version is already installed?
Look at the drivers page for test the first !

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-850-g5-notebook-pc/18491276/model/1849...
Or You have other versions
If you have an older version, try one right after
For example, if you don't have this version yet:

Conexant HD Audio Driver - Coffee Lake

12.43.1.134 Rev.Q464.5 MBJul 15, 2020Download

To install it, right click on the downloaded file, install as administrator

 

to answer the question, no, if your computer, has no audio problem, it may not matter much

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button



Desktop-Knowledge-Base

View solution in original post

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AaronWolff
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Thank you, Prométhée, it worked with the originla file from HP-Server.

KR Aaron

 

[Thread can be closed]

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Prométhée
Level 16
Level 16
6,161 6,089 676 2,480
Message 4 of 4
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@AaronWolff  "[Thread can be closed]"

 

please click on the accept as solution button if message provided an answer to the problem

 

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button



Desktop-Knowledge-Base

Was this reply helpful? Yes No
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