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HP Recommended
HP Elitebook 850 G5
Microsoft Windows 10 (64-bit)

Hi together!

HP Service-Center asks me to install Conexant HD Audio Driver.

I tried to install it via assistent on WIN10 1803, 1809, 1903, 1909 and 2004.

But the installation never was successful. See screenshots.

Whar can I do?

Is it necessary to install it?

Thanx a lot in advance!

KR Aaron

 

2020-11-20_162203b.jpg2020-11-20_162236.jpg2020-11-20_164912.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello
which version is already installed?
Look at the drivers page for test the first !

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-850-g5-notebook-pc/18491276/model/1849...
Or You have other versions
If you have an older version, try one right after
For example, if you don't have this version yet:

Conexant HD Audio Driver - Coffee Lake

12.43.1.134 Rev.Q464.5 MBJul 15, 2020Download

To install it, right click on the downloaded file, install as administrator

 

to answer the question, no, if your computer, has no audio problem, it may not matter much

--------------------------------------------- Signature ---------------------------------------------
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please click on the accept as solution button if message provided an answer to the problem

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Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

View solution in original post

3 REPLIES 3
HP Recommended

Hello
which version is already installed?
Look at the drivers page for test the first !

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-850-g5-notebook-pc/18491276/model/1849...
Or You have other versions
If you have an older version, try one right after
For example, if you don't have this version yet:

Conexant HD Audio Driver - Coffee Lake

12.43.1.134 Rev.Q464.5 MBJul 15, 2020Download

To install it, right click on the downloaded file, install as administrator

 

to answer the question, no, if your computer, has no audio problem, it may not matter much

--------------------------------------------- Signature ---------------------------------------------
Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button
Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

Thank you, Prométhée, it worked with the originla file from HP-Server.

KR Aaron

 

[Thread can be closed]

HP Recommended

@AaronWolff  "[Thread can be closed]"

 

please click on the accept as solution button if message provided an answer to the problem

 

--------------------------------------------- Signature ---------------------------------------------
Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button
Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
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