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01-01-2021 04:52 AM
As many of us know, Conexant audio based chipset PCs around the world can't update to Windows 10 2004 nor 20H2 due to acknowledge issues in Conexant audio driver that needs to be fixed.
I'm two major Windows 10 version behind due to this issue and more than an year have passed. It seems to me incredible that Synaptic-Conexant is still silent about this issue, damaging OEM customers around the world.
Sooner or later Microsoft will drop support for Windows 10 ver 1909. I can understand that an issue needs troubleshooting...but when it's an acknowledged one like this, one should ask if Synaptic-Conexant has interest in supporting their audio business. Keeping silent on a widespread customer base impacted is IMHO a proof that the audio chipset business has no more support from Synaptic-Conexat.
I hope that HP, as well as other OEMs, will keep pressing Conexant-Synaptic to fix this issue ASAP. After 12 months a time frame for the fix is more that needed.
After this bad experience I will stay away from manufacturers that use Synaptic hardware of any kind.
Wish you a wonderful 2021
01-05-2021 11:51 AM
Hi@Spulci, Welcome to the HP Support Community!
The notebook needs to checked taking remote access so that get to know it's a hardware or software issue.
I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.
Hope this helps! Keep me posted.
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Have a great day!
01-05-2021 12:22 PM
I think you've not fully understood the problem. This is not an hardware or software issue. I'm referring to this acknowledge Microsoft iisue:
As you can read we have to wait for the OEM to release an updated driver with the support of Conexant. This issue is widespread, it involves several OEM (non only HP but many others that used Conexant Audio chipset).
My Laptop is out of warranty btw, I don't want to pay a cent for having remotely checked by HP. HP as others OEM is aware of this issue. I expect them to fix it soon with the help of Microsoft and Conexant (now Synaptic)
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