cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1
6 3 0 1
Message 1 of 3
199
Flag Post

Conexant audio driver issue with Windows 10 2004 and 20H2 after one year

HP Recommended
HP Envy 15-as105nl
Microsoft Windows 10 (64-bit)

As many of us know, Conexant audio based chipset PCs around the world can't update to Windows 10 2004 nor 20H2 due to acknowledge issues in Conexant audio driver that needs to be fixed.

I'm two major Windows 10 version behind due to this issue and more than an year have passed. It seems to me incredible that Synaptic-Conexant is still silent about this issue, damaging OEM customers around the world.

 

Sooner or later Microsoft will drop support for Windows 10 ver 1909. I can understand that an issue needs troubleshooting...but when it's an acknowledged one like this, one should ask if Synaptic-Conexant has interest in supporting their audio business. Keeping silent on a widespread customer base impacted is IMHO a proof that the audio chipset business has no more support from Synaptic-Conexat.

 

I hope that HP, as well as other OEMs, will keep pressing Conexant-Synaptic to fix this issue ASAP. After 12 months a time frame for the fix is more that needed.

 

After this bad experience I will stay away from manufacturers that use Synaptic hardware of any kind.

 

Wish you a wonderful 2021

 

Simone

Simone
2 REPLIES 2
HP Support Agent
HP Support Agent
1,432 1,432 44 59
Message 2 of 3
Flag Post
HP Recommended

Hi@Spulci, Welcome to the HP Support Community!

 

The notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

 

             

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Reply
0 Kudos
Author
Level 1
6 3 0 1
Message 3 of 3
Flag Post
HP Recommended

I think you've not fully understood the problem. This is not an hardware or software issue. I'm referring to this acknowledge Microsoft iisue:

 

https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-20h2#417msgdesc

 

As you can read we have to wait for the OEM to release an updated driver with the support of Conexant. This issue is widespread, it involves several OEM (non only HP but many others that used Conexant Audio chipset).

My Laptop is out of warranty btw, I don't want to pay a cent for having remotely checked by HP. HP as others OEM is aware of this issue. I expect them to fix it soon with the help of Microsoft and Conexant (now Synaptic)

Simone
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation