Constant problems with Conexant ISST Audio

[JohnJ024]

I've only had this computer for a few months and this problem recurs regularly but intermittently.  First, there is no sound.  Second, it cannot find an audio device.  I usually have to restart to end the loop of it trying to find the device.  I've tried various troubleshooting.  I've tried uninstalling the speakers and their driver and restarting.  That sometimes temporarily fixes the problem.  Sometimes I have to restart multiple times to get that to work.  I've tried upating the driver but my computer says it's the most up to date. I've tried forcing update with the driver from HP's website, but the problem still persists.  Please help.  It's just excruciating that the sound does not work about half the times I want to use it, and each time I have to repeat this process, which I know will not work long term, of uninstalling the speakers and their drivers, only to have to repeat it the next time the problem occurs.  Thanks very much.

[MKazi]

@JohnJ024

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to assist.

I understand that you have an HP Envy x360 series laptop. I read that the there is no audio from the laptop. You have tried to uninstall and reinstall the audio drivers and it helps occasionally but on a regular basis there is no sound. I appreciate the steps you have performed and have certainly done a good job.

I would like to know the following information to assist you better:

• Please let me know the exact laptop model no. This link will help you to find the model no: http://hp.care/2bygf7l.
• Have you tried to connect external speakers or headphones (if available) and checked?

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: HP Notebook PCs - No Sound from Speakers (Windows 10)

• Step 2: Use the troubleshooting tool in Windows.
• Step 3: Test external speakers or headphones (If available).
• Step 4: Set the default audio device.
• Step 8: Run the Audio test from the HP PC Hardware Diagnostics.
• Step 9: Update the BIOS.

I sincerely hope this fixes the issue. Let me know how it goes. Good luck! 🙂