Controllers problems

[Saleh24]

Hello,

The Mute Button on my keyboard (F6) works and serves its purpose by muting and unmuting the volume. The Red light on that key however does not work. It used to work before but suddenly it has stopped working. in addition when I click the volume up button (f8) or the volume down button (f7) it changes by 4 degrees instead of 2. I hate that soo much and I need to fix it. I've tried to ask for help in Microsoft windows support but I didn't get any response.

Please help me...

[KrazyToad]

@Saleh24

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Saleh24]

Unfortunately, your solution didn't work   

I've forgotten to mention that this problem started a month ago after one of the Microsoft Windows updates

[KrazyToad]

@Saleh24

Ensure the Notebook has the latest BIOS. Link: https://support.hp.com/us-en/drivers

Next uninstall and reinstall the Audio Driver from Device Manager

- Select the Start  button, type Device Manager, and select it from the list of results.
- Look for Audio input & Output Adapters and expand the List
- Look for Audio driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Audio driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

Keep me posted