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David-91
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Solved!

Correct Audio Driver

HP Recommended
HP 15-du1014tu
Microsoft Windows 10 (64-bit)

Please guide me how to download the correct audio driver. when I search the audio driver in hp support website it's shows 3 different audio for each and every windows version (Ex: 1903 ,1909 , 2004). I was confused, because all three driver version are same number but driver file size is different capacity. 

so how to choose the correct file size from hp website. 

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praveen196
HP Support Agent
HP Support Agent
10,488 10,467 476 760
Message 2 of 2
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HP Recommended

@David-91 Welcome to HP Community!

 

I understand that you are looking for the correct audio drivers.

 

To find out which version of Windows your device is running, press the Windows logo  key + R, type winver in the Open box, and then select OK.

Here’s how to learn more:

  1. Select the Start  button > Settings  > System  > About .
  2. Under Device specifications > System type, see if you're running a 32-bit or 64-bit version of Windows.
  3. Under Windows specifications, check which edition and version of Windows your device is running.According to your windows version, you have to download the drivers.

 

Please click the below link to download the drivers 

 

https://support.hp.com/us-en/drivers

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

View solution in original post

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1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,467 476 760
Message 2 of 2
Flag Post
HP Recommended

@David-91 Welcome to HP Community!

 

I understand that you are looking for the correct audio drivers.

 

To find out which version of Windows your device is running, press the Windows logo  key + R, type winver in the Open box, and then select OK.

Here’s how to learn more:

  1. Select the Start  button > Settings  > System  > About .
  2. Under Device specifications > System type, see if you're running a 32-bit or 64-bit version of Windows.
  3. Under Windows specifications, check which edition and version of Windows your device is running.According to your windows version, you have to download the drivers.

 

Please click the below link to download the drivers 

 

https://support.hp.com/us-en/drivers

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

View solution in original post

Was this reply helpful? Yes No
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