Cracking sound ZBook Studio G5

[Agoria]

Hi,

Second ZBook in one month produces cracking sound with speakers and headphones. Cracking is with an 30-60 seconds interval.

Narrowed the problem down to HP Sure Run; if enabled it produces the audio cracks.

Disabled all the checked boxes of HP Sure Run, but left the main checkbox of HP Sure Run checked to keep the application enabled. The audio cracking stays.

After disabling HP Sure Run completly the audio is perfect, no more cracking sound.

Audio drivers are up to date (Intel(R) Display Audio - 10.25.0.10 and Conexant ISST Audio - 9.0.222.0).

The audio troubleshooting didn't point to any errors.

Windows 10 is the latest version 1803.

What can be done to stop the cracking?

[EE_1970]

Hi,

I have de same problem.

See also https://h30434.www3.hp.com/t5/Notebook-Audio/Audio-Sounds-falters-is-broken-CONEXANT-DRIVER-AND-INTE...

I am using Intel(R) Display Audio 10.26.0.4 and Conexant ISST Audio - 9.0.222.0

I have tried windows 10 1809 & 1803 both give the same problem.

[Agoria]

Hi,

I also performed the system check, without any errors.

Perhaps reverting back to an older driver helps, so will try that next.

Do you have HP Sure Run enabled?

Try disabling HP Sure Run en let me know if the cracking sound stops.

[EE_1970]

Hi,

How can I disable hp sure run?

I can't get rid of it.

I removed the hp assistent and framework.

I tried disabling it with autoruns & process explorer.

Somehow it reappears 😞

[Agoria]

HP Sure Run is an application running under HP Secure Client.

You can find it at the bottom after opening the HP Secure Client.

[EE_1970]

Yes indeed. When HP sure run is not running, there is no cracking sound

[Renato27]

Hi,

It would appear this is temporary solution for more then a few people experiencing crackling sound. 

May I ask, how did you find HP Sure Run to be the problem? 

[Agoria]

The first Zbook I got had the cracking sound from the beginning, along with some other issues. I fully installed all the neccassary software and data straight out of the box, before discovering it was a DOA.

The second one I decided to give it more time in between software installs, so I didn't configure HP Secure Client right away. After a week of running whitout problems, I enabled fingerprints etc. with HP Secure Client.

After that the cracking of audio started so from that point it was disabling the HP Secure Client  components one by one, and HP Sure Run floated to the surface as the source.

Strangest thing however is that if all the monitor options under HP Sure Run are disabled (all the boxes unchecked), the cracking sound stays.

That leads to the conclusion that the application self, not the activity performed by the apllication (monitoring), is interfering with the audio(driver).

Serious problem I reckon.

How to solve it I dunno. Haven't tried reverting back to an older driver yet.

[Agoria · Accepted solution]

After the latest updates a month ago, everything seems fine... no cracking sound anymore...