Crackling noise coming from speakers on HP ENVY x360 - 15-cn0008ca

[AB1012]

Hello,

I repeatedly hear crackling sounds coming from my internal Bang & Olufsen speakers on my HP ENVY x360 - 15-cn0008ca laptop. I also repeatedly hear greatly reduced volumes, i.e. the speakers become very quiet.

I have tried resetting the laptop to factory defaults, i.e. completely cleaning the drive and then reinstalling Windows 10, but to no avail. 

I request your kind help in this regard as I am feeling very helpless with this issue.

Thank you in advance.

- AB1012

[banhien]

@AB1012 

Please perform a clean install Audio software/driver, this should help.

   (a) Download the following driver and save on your computer,
                  https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110145.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.

Regards.

[AB1012]

Thank you for your response.

I followed the steps but this did not solve the issue.

I request your kind advice on what I should do next.

Thank you.

[AB1312]

Hello Banhien,

I am awaiting your most precious reply.