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‎06-29-2021 03:27 PM

HP Recommended
Product: HP ENVY x360 Convertible 15-cn0008ca
Operating System: Microsoft Windows 10 (64-bit)

I am hearing repeated crackling/popping noises and very quiet sound coming from my Bang & Olufsen speakers on my HP Laptop (I have provided the product name and number below). This is really causing me a lot of problems and I request anyone's kind help on how I can go about fixing this problem.

 

Product name: HP ENVY x360 Convertible 15-cn0008ca

Product number: 4BQ06UA#ABL

 

Thank you in advance.

 

- ab13101712

1 person had the same question
3 REPLIES 3

‎06-29-2021 10:41 PM

HP Recommended

@ab13101712 

 

Please perform a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
              https://ftp.hp.com/pub/softpaq/sp107501-108000/sp107674.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
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‎07-09-2021 07:05 AM - edited ‎07-09-2021 07:07 AM

HP Recommended

@Banhien

 

When I try to install this driver, it gives me an error message saying: "The driver is not supported on this OS version (10.0.19043).

 

What should I do now?

 

Thank you in advance.

 

- ab13101712

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‎07-10-2021 04:04 AM

HP Recommended

I had such a problem, it was caused by the installation of the ICUE Corsair program, I deleted it and the problem was solved.

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