Crackling noise coming from the Bang & Olufsen speakers on my HP ENVY x360 Laptop

ab13101712 · ‎06-29-2021

I am hearing repeated crackling/popping noises and very quiet sound coming from my Bang & Olufsen speakers on my HP Laptop (I have provided the product name and number below). This is really causing me a lot of problems and I request anyone's kind help on how I can go about fixing this problem.

Product name: HP ENVY x360 Convertible 15-cn0008ca

Product number: 4BQ06UA#ABL

Thank you in advance.

- ab13101712

banhien · ‎06-29-2021

@ab13101712

Please perform a clean install Audio software/driver, this should help.

(a) Download the following driver and save on your computer,
https://ftp.hp.com/pub/softpaq/sp107501-108000/sp107674.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.

Regards.

BH
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ab13101712 · ‎07-09-2021

@Banhien

When I try to install this driver, it gives me an error message saying: "The driver is not supported on this OS version (10.0.19043).

What should I do now?

Thank you in advance.

- ab13101712

Gleeeb · ‎07-10-2021

I had such a problem, it was caused by the installation of the ICUE Corsair program, I deleted it and the problem was solved.