Crackling sound HP ENVY 360

[Himanshu71]

Hello. I’m having a serious issue with my audio on my HP laptop. I’ve owned this laptop for a little while now, but I’ve started hearing this crackling, static noise at random times while playing audio. Super annoying. I have Windows 11 and I’ve tried updating the Realtek drivers, turning off audio enhancements, running a troubleshooter, but nothing has worked. I’ve changed my driver update to the “High Definition Audio” instead of a Realtek driver, but it causes my volume to be reduced, and it’s a much lower sound quality. It DOES get rid of the crackling though. Also, I cannot open the B&O audio app with this driver installed. So, has anyone found a way to fix this issue, while maintaining the better quality of the Realtek drivers? Thanks, in advance.

[Lachs · Accepted solution]

This looks like a driver conflict between Realtek Audio and the AMD Audio CoProcessor.

Which driver version (Driver) and hardware ID (Details) does the AMD Audio CoProcessor have? Can be found in the Device Manager > System devices > AMD Audio CoProcessor > (see above).

If hardware ID:

PCI\VEN_1022&DEV_15E2&SUBSYS_(can be different)&REV_00

or

PCI\VEN_1022&DEV_15E2&SUBSYS_(can be different)&REV_01

then the driver version should be 2.xx.x.xx, version 6.x.x.xx causes these problems.

The correct driver can be found in the Microsoft Update Catalog.

Right-click on the loudspeaker symbol in the systray at the bottom right > surround sound > click on deactivate (even if a check mark has already been set) should also eliminate the noise, but only temporarily.