09-22-2019 05:38 AM
i am getting distorted sound what should i do? i have updated audio driver..the problem is still there
09-24-2019 04:17 PM
@SWAHIL Welcome to HP Community!
If possible, plug in a pair of headphones into the headphone jack and listen to the audio. If there is no audio distortion through the headphones, you should contact HP for additional support. There might be an electrical problem with the speakers in your computer.
If you still hear distortion, popping, or hissing when using headphones, continue to the following section to resolve the issue.
Fixing sound or speaker problems - Use one of the methods below to fix the problem:
Be sure there are no other electronic devices next to the notebook that might cause interference (e.g., cell phones). Try using the notebook in a different room, building or even outside. If the noise does not occur in a different location, you might have an electrical interference issue.
Update the BIOS to the latest version. For information on updating the BIOS, refer to Updating the BIOS.
Run HP Support Assistant to automatically update the chipset and audio drivers to the latest version.
Manually update the chipset drivers to the latest version. Specific chipset drivers for your notebook might be available for download at the HP Customer Support - Software and Driver Downloads page.
Manually update the audio drivers to the latest version. Specific audio drivers for your notebook might be available for download at the HP Customer Support - Software and Driver Downloads page.
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