DTS audio processing is bypassed for direct multi-channel output

[22shadesofblack]

The DTS control panel shows "DTS audio processing is bypassed for direct multi-channel output" every time I connect my headphones to my laptop via the cord. It also greys out the "audio enhancements" making them obsolete. Why is this happening?

I would like to add that this happens with all the versions of DTS audio control provided by HP support website. I also do NOT have any enhancements switched on.

Here is a screenshot.

[Echo_Lake]

@22shadesofblack

Thank you for posting on the HP Support Community.

I have a few troubleshooting steps we could try to fix the issue:  

Perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from Go to Download HP Support Assistant to install the tool.HP Support Assistant: 

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.

Select the box next to any updates you want to install, and then click Download and install. 

Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,Thank you for posting in the HP Support Community.  Have a great day!

[22shadesofblack]

Hello.

I did as you instructed however, your method didn't work. It didn't change anything. My Windows 10 Pro is updated to the latest version and my HP Assistant is showing no updates available.  

[Echo_Lake]

@22shadesofblack
As you've performed relevant troubleshooting steps and the issue persists with the DTS software. I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out

HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.