• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-12-2024 10:28 AM

HP Recommended

It took a bit to find that specific driver but nope it didn't work. Thanks

Was this reply helpful? Yes No

‎09-12-2024 10:38 AM

HP Recommended

First let me say thank you for your help. I don't respond right away as I'm in the process of moving. I'll be doing the van life for a bit while looking for the new home and often won't have cell service.

But now back to the point. Don't know if this is pertinent but what folder should the driver go. It usually downloads to my downloads folder first. However I have found another folder under windows titled ThisPC>Windows>SWSetup and it has subfolders listing various different drivers I've download. Could that be part of the problem? I did disable the Cirrus Logic driver but didn't delete. Any help is appreciated. I will be checking in later today. Thanks again

 

Was this reply helpful? Yes No

‎09-12-2024 11:36 AM

HP Recommended

That swsetup folder will have the drivers. 

At the device manager, when you try to update the driver, select browse and find that folder and let the device manager update from that folder.

BeemerBiker_0-1726162552705.png

 

select the spxxxx folder at SWSetup

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎09-18-2024 02:24 PM

HP Recommended

That didn't work either. Response was best driver already installed. There were several folders and all got the same response

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.