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Solved!

Disconnected Sound Card?

HP Recommended
HP ENVY x360 Convertible 15-bp1xx
Microsoft Windows 10 (64-bit)

I had my Nintendo switch propped up on my HP ENVY x360 Convertible 15-bp1xx and it dropped and landed on the right side of my keyboard. The laptop instantly restarted and now I have no sound. When I go into sound and look at playback it says no audio devices are installed. When I go into device manager and click show hidden devices, theres a small orange triangle next to Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller. When I open it's properties it says this device cannot start (Code 10). I'm assuming when my switch fell on the laptop it disconnected something. Is there a way to know if something is disconnected. Please help. 

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HP Support Agent
HP Support Agent
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Hi @Kevin7816

Welcome to the HP Support Community. I'd be happy to assist you.

 

Try a hard reset :

 

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Press and hold down the power button for 15 to 20 seconds. 
4) Plug-in the Adapter. 
5) Try to turn on the computer. 

 

Let us run a hardware test to check its functionality:

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. Perform Component Test > Audio. Share the result on your next post.

If the test pass, you may run an Extensive test on the PC.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Thank you so much for the help, when I ran the hardware test my speakers started working again.

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HP Support Agent
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@Kevin7816

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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