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‎07-14-2022 10:45 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I m using Windows 10 (64 bit) Operating System  and BIOS Firmware : 1.21 Rev.A released on 21st Jun'2018

 

Model : HP Pro Bok 640 G2 

Issue :  No Audio Device Found

 

When i try to install Audio Driver(Sp111438) which was downloading from HP Site and throwing error that 

 

Device Installation Failed: Could not find the device for this driver.

Asif21_0-1657817084921.png

 

1 person had the same question
3 REPLIES 3

‎07-14-2022 10:59 AM

HP Recommended

Hello @Asif21 

 

Sorry to hear that you are having problems ... and I would like to help you.

(1) Update BIOS

HP Notebook System BIOS Update (N76, N87)

01.55 Rev.A16.3 MBApr 29, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Install/Update audio driver

Conexant HD Audio Driver

10.0.4561.126 Rev.Q501.0 MBDec 3, 2020Download

 

(4) if (3) fails please start windows <device manager> and open <Sound, video and game controllers>

Send a screenshot of that list.

 

(5) Please report your results

Was this reply helpful? Yes No

‎07-15-2022 03:15 AM

HP Recommended

Tired above mentioned steps

 

still status seems same.

 

Asif21_0-1657876494291.jpegAsif21_1-1657876514381.jpeg

 

Was this reply helpful? Yes No

‎07-15-2022 03:32 AM

HP Recommended

Also find  a BIOS Setting Screenshot

Asif21_1-1657877486655.jpeg

Asif21_2-1657877516826.jpeg

Thanks in Advance

Was this reply helpful? Yes No
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