ENVY x360 Convertible 13-ay0xxx Microphone is "Unplugged"

[HarryHef]

ZOOM complained that it could not find a microphone. I ran the HP Diagnostics and updated the drivers and fortunately the update fixed the microphone problem -- but the audio diagnostics still shows "Device 3: AMD High Definition Audio Device: Unplugged" and "Device 4: Realtek (R) Audio: Unplugged".

How do I fix those 'Devices'?  (and peripherally, how could this new product ship with the Microphone and other 'devices' 'Unplugged')

Many Thanks for any advice!    -Harry

[Riddle_Decipher]

@HarryHef I have a few steps to help you out:

The Troubleshooting tool automatically finds and fixes many computer issues. Use it to troubleshoot microphone problems.

1. In Windows, search for and open Control Panel.

2. Click Troubleshooting.

3. Under Hardware and Sound, click Troubleshoot audio recording.

   NOTE: 

   Administrator permission is required to run this program. If prompted, type the administrator password or provide confirmation.

4. The Sound troubleshooter opens. Click Next. The troubleshooter begins checking the audio service status.

5. Select the device you want to troubleshoot, and then click Next.

6. Follow the on-screen instructions and make any changes suggested by the troubleshooter. When done, close the troubleshooter.

7. If the problem persists, continue to the next step.

We may need to reset the privacy settings for the Microphone if the issue occurred after any recent windows updates:

1. Open Settings from your start menu.
2. Click on Privacy in order to access all your privacy settings.
3. Select Microphone from the left pane and then click the Change button.
4. Now, turn on the microphone for this device.
5. Turn on Allow apps to access your microphone.
6. Finally, in the app list, make sure to turn on microphone access for every app you want to give permission to access your microphone.
7. Repeat the same exact steps but for your webcam this time.

If the issue persists, uninstall the microphone driver and restart to automatically install a fresh driver for the same.

1. Open device manager, the fastest way is through the search bar:
2. Open ‘Audio Inputs and Outputs’
3. Left-click on your recording device.
4. In the menu that opens up Click ‘Uninstall’.
5. delete the driver. click apply/OK and then, restart the pc.

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[HarryHef]

Riddle, thank you for the reply about the microphone being "Unplugged", but if you will re-read my original message you will be reminded that HP Diagnostics fixed the microphone. All good there.

However I still have no resolution on the other two problems that HP Diagnostics found:

"audio diagnostics still shows "Device 3: AMD High Definition Audio Device: Unplugged" and "Device 4: Realtek (R) Audio: Unplugged".:

So once again, How do I fix those "Devices 3 and 4"?

[Riddle_Decipher]

@HarryHef I appreciate the clarification and I suggest reinstalling the audio driver to fix the issue, please refer to the below steps:

Step 1: Right-click on the Start button in the taskbar area and then click Device Manager to open the same.

Step 2: In the Device Manager, expand Sound, video and game controllers.

Step 3: You should now see your audio driver name. Most likely you have Realtek High Definition Audio, Right-click on it and then click Uninstall device option.

Step 4: You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.

Restart your PC once & it should auto-reinstall a working driver.

If the issue with the sound continues, The best way to resolve the issue is by using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP GUIDE

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.