Envy x360 mic not working

[SpikyCactus1]

My mic used to work just fine. Now, In Sound Settings, under input, there is no option to use built-in mic; and the mute button on the keyboard's light does not turn on. Everything else works fine on my computer as far as I can tell, and it is a few months old.

[Paul_Tikkanen · Accepted solution]

Hi:

I had that happen to me too on a similar model notebook with the new Ryzen processor.

The microphone is part of the graphics system, not the audio system as one might expect, and a recent Windows update knocked out the microphone.

You should be able to fix the problem by running the AMD Auto-Detect and Install Radeon™ Graphics Drivers for Windows®  utility at the top of the webpage below.

https://www.amd.com/en/support

Once the auto detect utility is installed, it will show an option to do a "Factory reset" which will delete, and reinstall all related graphics drivers (it will not remove any other program or app installed in your PC, or affect any of the already existing information).  It just resets the graphics system.

[SpikyCactus1]

Thank you!!! This fixed the problem!!!

[Paul_Tikkanen]

You're very welcome.

[mahmoud471]

Did you use the program with the knowledge that the screen card Nvidia

[AndiLynn1]

This works for a bit.  However the mic will freeze or stop working during zoom meetings all over again.  Is there a more permanent fix??

[EderDeLeon]

I have the same issue! Has anyone find a fix? It happens after about 1 or 2 hours in a meeting. 

[Echo_Lake]

@EderDeLeon

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Have you tried any troubleshooting steps?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

To resolve these issues, download and install the following SoftPaq to update the audio driver: https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107252.exe​​​​​​​

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[THIRDANDONLY]

Thanks for the suggestion....I installed it and it worked.

I am concerned about the mic suddenly not working (as described in other messages).  i make a living on a telehealth platform and I can't have this happening.  

My HP is brand new.

I'm thinking I should return it and get a new one.

I would welcome your input.  

Thanks so much

[cecymartinez414]

the link you provided to fix the mic not working has a page error - unable to access it