-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Audio
- Envy x360 mic not working

Create an account on the HP Community to personalize your profile and ask a question
08-13-2020 05:06 PM
My mic used to work just fine. Now, In Sound Settings, under input, there is no option to use built-in mic; and the mute button on the keyboard's light does not turn on. Everything else works fine on my computer as far as I can tell, and it is a few months old.
Solved! Go to Solution.
Accepted Solutions
08-13-2020 05:08 PM
Hi:
I had that happen to me too on a similar model notebook with the new Ryzen processor.
The microphone is part of the graphics system, not the audio system as one might expect, and a recent Windows update knocked out the microphone.
You should be able to fix the problem by running the AMD Auto-Detect and Install Radeon™ Graphics Drivers for Windows® utility at the top of the webpage below.
https://www.amd.com/en/support
Once the auto detect utility is installed, it will show an option to do a "Factory reset" which will delete, and reinstall all related graphics drivers (it will not remove any other program or app installed in your PC, or affect any of the already existing information). It just resets the graphics system.
08-13-2020 05:08 PM
Hi:
I had that happen to me too on a similar model notebook with the new Ryzen processor.
The microphone is part of the graphics system, not the audio system as one might expect, and a recent Windows update knocked out the microphone.
You should be able to fix the problem by running the AMD Auto-Detect and Install Radeon™ Graphics Drivers for Windows® utility at the top of the webpage below.
https://www.amd.com/en/support
Once the auto detect utility is installed, it will show an option to do a "Factory reset" which will delete, and reinstall all related graphics drivers (it will not remove any other program or app installed in your PC, or affect any of the already existing information). It just resets the graphics system.
10-02-2020 01:04 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Have you made any hardware/software changes?
- Have you tried any troubleshooting steps?
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
To resolve these issues, download and install the following SoftPaq to update the audio driver: https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107252.exe
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
11-18-2020 04:44 AM
Thanks for the suggestion....I installed it and it worked.
I am concerned about the mic suddenly not working (as described in other messages). i make a living on a telehealth platform and I can't have this happening.
My HP is brand new.
I'm thinking I should return it and get a new one.
I would welcome your input.
Thanks so much
Didn't find what you were looking for? Ask the community