Equalizer setting missing after after update

[Khushvinder]

Hi, My laptop has B&O sound. On the quick launch icon there was setting option under HP Audio Switch.

But after recent update setting option is missing and I am not able to set equalizer settings.

 

Kindly help.

[banhien]

@Khushvinder 

Did you downgrade/upgrade your machine ? What is it ? Is it an HP Pavilion 14-dh1178tu machine ? Its specs

            https://support.hp.com/in-en/document/c06723968

If yes, please do a clean install Audio software/driver, this should help.

   (a) Download the following driver and save on your computer,
           https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105738.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.

Regards.

[Khushvinder]

Hi, thanks for you reply, but the the issue not rectified. i followed the same steps but the driver in the link is not supported by my os.

Configuration of my laptop: -

HP Pavilion 14-dh1178tu

8GB RAM

512 GB SSD

win 10 64-bit home edition single language.

Kindly help.

[Khushvinder]

Now i have uninstalled the smart switch also and it is not even present on hp site to download again.

this is the issue i get when i install fresh drivers

[Khushvinder]

One more question, i was trying to look the solution online, and found one solution to reinstall the driver form c:\SWSetup\SP******\UWP (in my case the setup is SP105738) containing file (.appxbundle) file.

I did the same, but my issue not resolved.

i also opened B&O Audio Control on my laptop. Equalizers were absent from there too, as in the screenshot :-

And the below one i found on internet that is showing equalizer.

My question is, why, if I was able to use this option in past and now after windows update I am not able to use the same?

Kindly help.