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HP Recommended
Microsoft Windows 10 (64-bit)

Hello.
I recently bought a microphone, it worked fine on my phone and another laptop. But on my laptop (HP 15-R157NR), the microphone does not work, although it is visible connected, but without a signal.
I tried to install all the drivers, even reinstalled Windows, the privacy settings were OK, installed Linux ubuntu, cleaned the audio input / output (it is combined). The microphone didn't work anyway.
I already thought that maybe the microphone is the case and bought a new one. But it doesn't work either.
I don't know what the problem might be anymore. The headphones work fine (audio output), the internal microphone too.
Help please.
Windows 10 x64
Microphone BOYA BY-M1 (4-pin)

iwantsleep_0-1664207013314.png

In the screenshot, I'm screaming, but only the internal microphone is responding.

1 REPLY 1
HP Recommended

Hi @iwantsleep,

 

Welcome to the HP Support Community. 

 

I understand that you are facing issues with the microphone. I'd like to help!

 

I appreciate the steps you have performed and have certainly done a good job.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

I am an HP Employee
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