Fading Audio - should this be a HP Pavillion recall?

[JADEE1111]

This question has been posted by many experiencing the same issue. Should this be a recall for HP Pavillion?

HP, how can this be fixed please??

[banhien]

@JADEE1111 

Before we can help, we need to know what EXACTLY is your HP Pavilion ? Please use the following instructions to find out the model/product of your machine:

              https://support.hp.com/us-en/document/c03754824

or

             https://support.hp.com/us-en/document/c00033108

Please do NOT post its Serial number (s/n).

Regards.

[JADEE1111]

Thank you, it is HP Pavilion Laptop, Model 15 - cw1063wm PROD- 6BT06UA#ABA  Realtek Radio Model RT 8822BE

 

[Lachs]

Look here .

[JADEE1111]

I actually did this yesterday and it did not work. 

I installed the link you suggested and it is not supported on this os. 

Any other suggestions or is this faulty hardware? 

[Lachs]

Which version of Windows is installed? Right click on Start > Run > write winver

[JADEE1111]

Write winver says can not find this file. It is Windows 10 version 1903.

This seems to be more of a direct issue with the speakers on these computers however if theres another suggestion, will try it.

[Lachs]

The driver can probably only be installed from Windows 10 version 1909. Call Windows Update via the settings and update.

[JADEE1111]

Updated to Windows 10 ver. 2004 and still not success with compatibility of any of suggested drivers to fix this issue.

[JADEE1111]

@banhien now you know exactly the model number as requested, what is your suggestion to fix this HP Speaker issue??