Fan has loud noise

[HH20]

I have bought a new laptop a few weeks ago. When I turn it on, it has loud fan noise. The laptop itself does not get hot (it just gets warm), only the fan makes loud noise. I have contacted HP support center via phone call, and they told me to reset (reboot) the laptop Bios and software. But it still has loud noise... Is it regular noise? Or if it is problematic, how can I get replacement to a new laptop? 

[praveen196]

@HH20 Welcome to HP Community!

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.

[GR20]

Praveen

I have the same issue as HH20.  

I have already tried the solutions suggested by HP support.com but to no avail.

I would not expect a new computer to sound as though it is overheating while you are setting it up.

Your assistance would be appreciated.

Thank You

[praveen196]

@GR20 Welcome to HP Community!

I understand that you are getting fan loud noise issue.

Have you tried updating the BIOS?

After updating the BIOS, if you are getting the same loud noise. The fan part has to be replaced.

I would suggest you to contact our phone support. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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