Follow-up to previous 'solved' problem with outgoing audio (mic) on Zoom distored and slowed down

[Kev_C]

I solved the problem of slowed-down distorted audio when using Zoom/Messenger/MSTeams by reinstalling the audio games controller driver. I did this by uninstalling and then restarting the machine .  However, if I shut down the machine, when I boot it up again, I have the same problem back , I can cure it each time by reinstalling the driver, but that is a bit of a pain. Is there a way to stop this please? 

[praveen196]

@Kev_C Welcome to HP Community!

I understand your concerns.

In that case, try creating a new user account on your computer.

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

If the issue still persists, I would suggest you perform the system reset and check.

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

• If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

• If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

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