Following a recent update my keyboard volume controls have stopped working

[SaigonSteve]

I have a Pavillion 360 Convertible and I recently installed some updates, about 8, after that the keys I used to used to control the speaker volumes, f6, f7 and f8 stopped working. Any help on how to change the speaker volumes other than going through settings everytime.

[praveen196]

@SaigonSteve Welcome to HP Community!

I understand that the keyboard volume controls have stopped working after windows update.

What is the product number of your computer? (Ensure you don't share any personal information such as serial, phone number, email ID, etc..). 

Have you tried to update the BIOS?

If not please update the BIOS.

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[SaigonSteve]

I followed all your instructions but it still doesn't work. If I press f6 to mute it highlights the address line on the web page, if I press f7 to reduce the volume a pop box appears asking if I want to turn on "caret browsing" and nothing happens if I press f8 to increase the volume.

[praveen196]

@SaigonSteve

Thank you for the update.

Please perform the keyboard test and check.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

Please let us know the result.

Have a nice day!!

[SaigonSteve]

Ok, I did that and at the end it said my diagnostics programme was not up to date so go to PCDiags and update, which I did and then rerun the diagnostics and again it said it was not up to date!!

[praveen196]

@SaigonSteve

I understand your concerns.

Please install the latest UEFI diagnostics.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

Then try to perform the test and let us know the result.

Have a nice day!!!

[SaigonSteve]

I carried out the test and this time I got a failure and a code: UE00R9-9AFA6Q-GXGJ3F-G5HN03.

[praveen196]

@SaigonSteve

Thank you for the update.

According to the failure code, the issue with Action Key Failure.

I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!