G9: Microphone failure

[PabloConp]

Hi LeoHon,

After looking and looking for the so called "microphone virus" (This is how we call at my company), disabling the sound card from the BIOS, worked for us!, except for one partner that uses a Bluetooth headset.

Now, although I cannot use the laptop speakers (I don't care), we can have meetings using my Jabra and its powerful microphone, and not with the weak one from the laptop.

Thanks LeoHon.

[swap9696]

Anyone have solution of this problem?

Faulting application name: AUDIODG.EXE, version: 10.0.19041.3570, time stamp: 0xc23860b2
Faulting module name: RtkIntU642.dll, version: 11.0.6000.1097, time stamp: 0x63e4a6b6
Exception code: 0xc0000005
Fault offset: 0x000000000002794f
Faulting process id: 0x221c
Faulting application start time: 0x01da1b698f617fc5
Faulting application path: C:\WINDOWS\system32\AUDIODG.EXE
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\realtekuapo2.inf_amd64_b934dc96fac5d84e\RtkIntU642.dll
Report Id: 43ec25b0-ff95-4c8d-a2a3-a50b20f65d15
Faulting package full name:
Faulting package-relative application ID:

[GISArchitect · Accepted solution]

I fixed this error today by updating the Realtek Software Component Driver. What was odd is it doesn't show up when you run Check for Updates unless you go into "View optional updates" and then look in Driver updates (at least for my setup). I went in and installed Realtek - SoftwareComponent - 12.223.1124.201 and viola! Now my microphone works....