• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-30-2021 03:27 PM

HP Recommended
Product: HP ENVY x360 - 13-y013cl
Operating System: Microsoft Windows 10 (64-bit)

PC (now?) does not recognize an HDMI cable inserted to deliver sound to a monitor. Video is fine. Sound is limited to the PC speakers. An older DELL also on Win 10 works with all of the same HDMI cables/monitors. A simple HDMI cable insert stopped working within recent month.

3 REPLIES 3

‎05-30-2021 03:44 PM

HP Recommended

@Robbro 

 

Probably you need to install monitor driver for your HP machine

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎05-30-2021 03:54 PM

HP Recommended

Does "monitor driver" mean "HDMI sound driver"?

Was this reply helpful? Yes No

‎05-31-2021 12:37 AM

HP Recommended
@Robbro wrote:

Does "monitor driver" mean "HDMI sound driver"?

@Robbro 

 

No, monitor driver is monitor driver. You should be able to find it from vendor's site.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.