HP ENVY Laptop 13-ba1097nr does not record audio, only video

[seste002]

I have all of the recent updates, purchased this notebook only a few weeks ago, and have all of the most up-to-date drivers. 

Whenever I try to record video or audio over the apps that were preinstalled on the device, no audio comes through. Things like Zoom still work though, so I'm not sure where the issue is...

[Anand_Andy]

Hi @seste002,

Welcome to the HP Support Community

I understand you are facing an audio-related issue with your HP product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you able to record audio using an external headset?
• Which application are you using to record audio?
• Perform a Windows Update: Select Start  > Settings  > Update & Security  > Windows Update , and then select Check for updates. If updates are available, install them.

While you respond to that please try the below steps:

Update the BIOS, Video card & Audio drivers to resolve this issue

• Here's the link to download and install the above updates: Click here

While you respond to that, here's what you need to do:

Step 1: Right-click on the Start button in the taskbar area and then click Device Manager to open the same.

Step 2: In the Device Manager, expand Sound, video, and game controllers.

Step 3: You should now see your audio driver's name. Most likely you have Realtek High Definition Audio, Right-click on it and then click Uninstall device option.

Step 4: You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then the Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.

Restart your PC once & it should auto-reinstall a working driver.

If the issue with the sound continues, The best way to resolve the issue is by using the HP Support Assistant: 

• Reference Video: How to Resolve Audio Issues Using HP Support Assistant in Windows

 Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!