HP ENVY x360 2-in-1 Laptop 13-bf0xxx AUDIO

[FerdieCalitz]

Hi, I did not receive any private messages yet...

[zoey7886]

@FerdieCalitz, please check your private message now.

Thank you for your patience!

Regards,

[coreybailey]

Hey HP Community,

It sounds like you've already taken several important steps, but if your HP ENVY x360 2-in-1 (13-bf0xxx) still isn't detecting any audio device—even in Device Manager—there may be a deeper driver or BIOS-related issue. First, double-check the BIOS settings to ensure the audio device is enabled. Then, try performing a full Windows update and use HP Support Assistant to scan for any missing drivers, especially for the chipset and audio. If nothing appears in Device Manager under "Sound, video and game controllers," go to "View" > "Show hidden devices" to make sure it's not hidden or disabled. If that fails, you may need to manually install the Realtek or Intel Smart Sound Technology drivers from HP’s official support page for your exact model.

Let us know what you've tried and what shows up—we're here to help!

[FerdieCalitz]

None of this is working, can I please get an assistant, that can connect and fix my laptop remotely/virtually?

[Kuroi_Kenshi]

Hi @FerdieCalitz,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,