HP ENVY x360 2-in-1 Laptop 13-bf0xxx AUDIO

[FerdieCalitz]

Help please ive done all the steps from HP recovery tool to individual driver downloading my audio device is not detected or showing, I never opened my laptop, did a new install of windows and now all is kind of okay after recovery tool, but still no audio device even detected not even at device manager please help!

Ill do anything for some help please guys!

[FerdieCalitz]

also I have updated the bios, and pressing f2 the device is not detected.

[zoey7886]

@FerdieCalitz, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Audio Issues on HP ENVY x360! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It seems that your HP ENVY x360 2-in-1 Laptop is experiencing issues with audio device detection. Follow these steps to troubleshoot the issue:

1. Verify Device Manager

• Open Device Manager by pressing Windows + X and selecting Device Manager.
• Look for any unknown devices or devices with a warning sign under "Sound, video, and game controllers". If you find any, right-click and select "Update Driver".
• If no audio devices are listed, proceed to the next step.

2. Check BIOS Settings

• Restart your computer and press F10 to enter BIOS setup.
• Navigate to the "Advanced" tab and ensure that integrated audio is enabled.
• Save changes and exit.

3. Reinstall Audio Driver

• Visit the HP Support website for your model
• Download and install the latest audio driver available for your laptop.
• Reboot your laptop and check Device Manager again.

4. Use HP Support Assistant

HP Support Assistant can help detect and fix audio issues:

• If installed, open the HP Support Assistant from your taskbar or Start menu.
• Run the diagnostics tool and follow the prompts to troubleshoot your audio issue.

5. Perform Windows Update

• Ensure your Windows is up-to-date by going to Settings > Update & Security > Windows Update.
• Check for updates and install any pending updates.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[FerdieCalitz]

Hi, followed all of these, none of them worked...

I need further assistance!

[zoey7886]

Hi @FerdieCalitz, 

Thanks for trying all the steps — I know how frustrating this can be. Since the audio device isn’t even showing in Device Manager after a clean install, and BIOS doesn’t detect it either, it could be a hardware-level issue with the audio chip.

Here’s what I recommend next:

Run the full HP UEFI Hardware Diagnostics (F2 at startup > Component Tests > Audio). If audio hardware isn’t detected there, it’s likely a hardware fault.

We’re here to help — you’ve done everything right so far. Let us know how it goes!

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[FerdieCalitz]

Here’s what I recommend next:

Run the full HP UEFI Hardware Diagnostics (F2 at startup > Component Tests > Audio). If audio hardware isn’t detected there, it’s likely a hardware fault.

Did not detect it, seems to be hardware issue ;<

[FerdieCalitz]

also just noticed the headphone jack also doesn't work, so the only way that I can get audio is with usb or bluetooth, please help, this is a serious problem and I would like for it to be fixed!

[zoey7886]

@FerdieCalitz, Thanks for the update — I know this has been frustrating, and I appreciate all the steps you've tried so far.

Since the audio device isn’t showing in Device Manager, BIOS, or UEFI diagnostics, it’s likely a hardware issue with the audio chip. But before we confirm that, I have a few quick questions:

Did you reinstall Windows using the HP Cloud Recovery Tool or the Microsoft Media Creation Tool?

Is the Bang & Olufsen audio software missing as well?

Do USB or Bluetooth audio devices work without any issues?

Once you share these, I’ll guide you on the next best steps — whether it’s a hidden driver fix or service support. We’re in this with you!

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[FerdieCalitz]

I did use HP Cloud Recovery Tool to reinstall windows.

There is Bang & Olufsen audio software, but it is not working or detecting the audio device.

USB or Bluetooth audio devices working perfectly.

You can connect remotely to my device, and check for youself.

[zoey7886]

@FerdieCalitz, Welcome to the HP Support Community! 

We're here to help you tackle that HP ENVY x360 2-in-1 Laptop! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,