HP ENVY x360 Convert 15-ed1055wm - Mic is not woking

[TafsirBhuiyan]

i am using-  HP ENVY x360 Convert 15-ed1055wm  . And i just discovered my mic is not working. I see lots of issue people also mention that they are also faced same issues. and they fixed it somehow my updating driver. I tried to update my audio driver it says- vThe driver is not supported on this OS version (10.0.19045),  and mine is not amd varient. Its i5 and Intel Iris Xe graphics. Help me to fix that issue

[Nal_NR]

Hi @TafsirBhuiyan,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how important it is to have a working microphone, especially when so many rely on it for communication. Let’s work through this together to get your HP ENVY x360’s mic functioning again.

• Have you recently updated your operating system or installed any new software that might have affected the audio settings?
• Is the microphone not working in all applications, or does it only fail in specific ones like video calls or recording software?
• Have you checked if the microphone is enabled in the system settings, or are there any privacy settings that might be blocking access?

In the meantime, let's try these steps. 

Check Microphone Settings:

• Go to Settings > Privacy > Microphone and ensure that the microphone access is enabled for your device and apps.

Run Windows Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Select Recording Audio and run the troubleshooter. Follow the prompts to see if it identifies and resolves any issues.

Reinstall Audio Drivers:

• Open Device Manager (right-click the Start button and select it).
• Expand the Sound, video and game controllers section, right-click your audio device, and select Uninstall device.
• Restart your computer; Windows should automatically reinstall the driver.

Download Drivers from HP Support:

• Visit the HP Support website.
• Enter your laptop's model number and search for the latest audio drivers compatible with your OS. Download and install them manually.

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update and check for any available updates.
• Installing updates can sometimes resolve compatibility issues with drivers.

If these steps don't work, we may need to look deeper into the hardware issue. 

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[TafsirBhuiyan]

Not working

[Nal_NR]

Hi @TafsirBhuiyan ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!