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‎12-12-2020 04:56 PM

HP Recommended
Product: HP ENVY 13-ba0004nx
Operating System: Microsoft Windows 10 (64-bit)

I uninstalled the newest Realtek audio driver from device manager because it was corrupted, so as per usual I rebooted my laptop so that windows will automatically install the original audio driver, but for some reason that is not happening.

I downloaded the audio driver from the HP website but when I try to install it (even running it as admin)  it says access denied.

Someone, please help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-15-2020 12:04 PM

HP Recommended

@iliyasned

 

I reviewed your post and I understand that you are facing issues installing the audio driver on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the version of Windows you are using?

 

Meanwhile, I recommend you download and install the driver from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110359.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-15-2020 12:04 PM

HP Recommended

@iliyasned

 

I reviewed your post and I understand that you are facing issues installing the audio driver on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the version of Windows you are using?

 

Meanwhile, I recommend you download and install the driver from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110359.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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