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‎08-30-2016 07:17 AM

HP Recommended
Product: HP Envy 13
Operating System: Microsoft Windows 10 (64-bit)

The microphone won't work (Or at least it's extremely unresponsive that if you scream into the mic port it might flicker.) I've read other forums and lots of people are having this problem but none of the solutions given are yet to work. I've tried them all. People seem to think it's a problem with the Bang & Olufsen driver. Any help welcome! 

4 people had the same question
15 REPLIES 15

‎08-31-2016 12:22 PM - edited ‎08-31-2016 02:04 PM

HP Recommended

Hi @WillNewing,

 

Welcome to the HP Forum! It is a terrific place to find answers and tips! For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide. First Time Here? Learn How to Post and More. What is your exact model of Envy 13? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?

 

I understand that you are having a difficulty with your microphone as it is not responding. Here is a link to  HP PCs - Resolving Microphone Problems (Windows 10, 😎. Please let me know if this helped.

 

Please click the “Thumbs Up” below to thank me for my efforts! If one of my posts help you to resolve the issue you are experiencing, please click the "Accept as Solution" so that others who may be having the same difficulty can find the answer more efficiently. Thanks for taking part in the HP Forums!

Sparkles1

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‎08-31-2016 01:20 PM

HP Recommended

I've already tried that thread and it didn't work 😕

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‎08-31-2016 01:26 PM

HP Recommended

H i@Willewing,

 

Is it the internal microphone or an external one?

 

Sparkles1

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‎08-31-2016 01:27 PM

HP Recommended

Internal

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‎08-31-2016 02:06 PM

HP Recommended

Hi @WillNewing,

 

Thank you for the information.  If you connect an external microphone does it work? You can also test the audio for a hardware issue.  HP Notebook PCs - Testing for Hardware Failures (Windows 10, 😎.

Sparkles1

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‎08-31-2016 03:03 PM

HP Recommended

I have the same problem with external microphones as well 😕

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‎08-31-2016 03:15 PM

HP Recommended

Hi @WillNewing,

 

Thank you for the reply. As the external microphone had the same issue, you know it is not the internal microphone.  What was the result of the audio hardware test?

Sparkles1

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‎08-31-2016 03:25 PM

HP Recommended

It passed the audio hardware test. 

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‎09-01-2016 06:06 AM

HP Recommended

Hi @WilNewing,

 

What is your precise model of Envy 13? There is a link in my original post to help you locate that information.

Sparkles1

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