• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-11-2013 09:38 PM

HP Recommended
Hey I tried that BIOS update and it didn't work, I restarted and shut down a couple of times and my brightness still isn't changing by the buttons or the slider.
😕
Was this reply helpful? Yes No

‎06-13-2013 04:17 PM

HP Recommended

Ok. Thanks for trying it though!

 

Which graphics driver version do you have? You can find that in 

 

Device Manager > Display Adapters > AMD/ATI Radeon Properties > Driver Tab > Driver Version number

 

 

Was this reply helpful? Yes No

‎06-14-2013 05:26 AM

HP Recommended
I have a AMD Radeon HD 7800M series and the driver version is 9.2.0.0
Thanks
Was this reply helpful? Yes No

‎06-15-2013 07:17 AM

HP Recommended

it worked for me after a reboot! thanks!!!

Was this reply helpful? Yes No

‎06-17-2013 01:02 PM

HP Recommended

@NathanKarolz Hmm. Try uninstalling 9.2.0.0. Don't restart. Then install 8.951.9.1000

 

1. In the Radeon Properties in Device Manager, on the Driver tab, click the Uninstall button. 

2. It will ask you to Restart the computer but don't. Click Restart Later. 

3. Install version 8.951.9.1000. After it has installed, you can restart. 

 

Sometimes versions directly from AMD's website won't fit exactly with the hardware on your computer, causing little glitches like this. Let me know how 8.951.9.1000 works for you 🙂

 

 

Was this reply helpful? Yes No

‎06-17-2013 01:03 PM

HP Recommended

@oxsolid Great! Thanks so much for confirming! 🙂 

 

 

 

Was this reply helpful? Yes No

‎06-18-2013 01:48 AM

HP Recommended

it worked after restarting! Thanks so much!

 

Was this reply helpful? Yes No

‎06-18-2013 11:24 AM

HP Recommended

@NathanKarolz :LaughingTears: Awesome! I'm glad it worked for you! 

 

I shared Bill Murray's kind words with my team 😄

 

 

Was this reply helpful? Yes No

‎07-17-2013 04:53 PM

HP Recommended

I'm using Win8 x64 and get the following error trying to install the  HP Quick Launch Software:

 

cscript.exe Entry Point Not Found

The procedure entry point SfmDxBindSwapChain could not be located in the dynamic link library

C:\Windows\System32\dwmapi.dll.

 

Windows is installed on my D:\ drive not my C:\ drive. It appears that whoever coded this was too lazy to have the script properly check where the Windows directory is and just hard coded it to use C:\Windows.

 

Any plans to either fix this or is there another work around? (Other than reinstalling Windows on the C:\ drive)

Was this reply helpful? Yes No

‎07-22-2013 04:50 PM

HP Recommended

Hey Shockwave44,

 

Have you tried uninstalling HP Support Assistant from the C:\ and reinstalling it on the D:\?

 

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->