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rfisher
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Solved!

HP Envy Speakers

HP Recommended
HP Envy 15t-q300CTO
Microsoft Windows 10 (64-bit)
When I turn on my laptop the sound usually works. If I close the lid for awhile or do a restart the sound will stop working. I have tried everything from drivers, remove and reinstall. Some times I can get it to work again if I power off and wait awhile and then turn it on it will sometimes work until the next lid closure or restart. The last time it stopped working I plugged in a headset and the sound is coming thru just fine. I unlplug the headset and no sound from the speakers. Windows 10
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banhien
Level 19
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@rfisher 

 

Please download and install the following Realtek Audio software

 

   https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97080.exe 

 

Hope this helps.

 

Regards.

BH
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banhien
Level 19
Level 19
95,844 64,558 12,413 21,375
Message 2 of 3
Flag Post
HP Recommended

@rfisher 

 

Please download and install the following Realtek Audio software

 

   https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97080.exe 

 

Hope this helps.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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rfisher
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I just installed it. Hopefully it will correct the situation. The sound is intermittent. It will work and then if I close the lid or restart it will stop so we'll see.

Now I just need my touchpad fixed. It is doing the same thing. If I go into device manager and remove it it will work until I close the lid or restart and then it will usually stop working. It was working but when I just turned my computer on to install the file you sent me the touchpad no longer worked.

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