HP Envy X360 2-in-1 Laptop (15-ew0xxx) top speakers not working

[rellaax]

This issue is not resolved with any of the audio troubleshooting steps on the fixing sound or audio page. This is a simple issue to figure out. The only question that needs to be answered at this point is are there speakers behind the top facing grills? Please answer that question so I know not to keep chasing a phantom issue.

Product number: 66B43UA#ABA

Thanks!

[Simbyl]

Has anyone found an answer to this yet?  I'm tempted to tear down the laptop to see if there are speakers in that spot, but it seems like a hassle and risky.  It sure seems like there should be, especially with this being a convertible 2-in-1.

Model 695B0UA#ABA

[rellaax]

HP Support Person! Have you had the chance to look over my multiple posts with all the info I provided?  

Would love a reply! 

Thanks!

[mgiiuel]

https://kaas.hpcloud.hp.com/pdf-public/pdf_5826253_en-US-1.pdf

If you look through this document,  you can see that component 11 on page 17 is the speakers. On the next page you can see the part number, which I looked up and it seems to be only two speakers that would fire out of the grills on the bottom of the device. 

I have the same computer and was wondering the same thing. Hope this helps!

[Simbyl]

This is super helpful. It looks like those speakers are the bottom front speakers. So it seems like the grills at the top are just decorative (or ventilation). Bummer that HP made that choice rather than a 10 key, or better yet, top speakers.

[johnnycz4]

Thank you for not helping at all! I can't believe HP would sell a laptop with 4 speakers and only have 2 of them working. I absolutley can not get no help from any of your suggestions and links that you have shared. I'm very disapointed and just considering going with a different brand. This is my second hp envy that I have had to return due to problmes. I'm very disappointed as of right now with HP

[rellaax]

Thanks for the helping figure this out. There are so many variations of this laptop. There is a version that has top speakers for sure. They save money on manufacturing by leaving them off on most models. Sucks that they do that and basically screw people thinking there are top speakers. Nice laptop otherwise. 

[Woodman411]

I like to put this to rest with definitive proof that only a tear-down can provide, the ones done by NotebookCheck.net . Here are the tear-downs on model year 2022 HP Envy x360's, I realize there are some variations such as CPU's, screens, etc. but by and large, here's what it comes down to: all Envy's except the 16" model do *not* have top/keyboard speakers. HP is using the same design for all Envy's regardless of size, which is why the top-facing speaker grills exist even though there are no actual speakers behind the grill for most versions. Here are the various tear-downs (go all the way down to the Speakers section of each review):

• NotebookCheck Envy 13" tear-down: https://www.notebookcheck.net/2022-HP-Envy-x360-13-convertible-review-Core-i5-1230U-or-Core-i7-1250U...
• NotebookCheck Envy 15" tear-down: https://www.notebookcheck.net/AMD-Ryzen-7-5825U-debut-HP-Envy-x360-15-2022-convertible-review.657382...
• NotebookCheck Envy 16" tear-down: https://www.notebookcheck.net/2022-HP-Envy-16-laptop-review-For-multimedia-gamers-creators-and-every...

As you can see, only the 16" model with the highly-performant Intel Core i7-12700H CPU (as of 2022), has the top-facing speakers, 4 in total. The 13" and 15" review makes no mention of top-facing speakers, only the two at the front edge.

If someone from HP could've just explained this, that the 16" Envy x360 has all the bells-and-whistles (4 speakers versus 2, 2 M.2 slots versus 1, vapor chamber cooling versus none), instead of the canned, useless responses of diagnostics/drivers/resets/etc, would have saved me and others a lot of time. Here's to better training.