HP Envy won't play sound. Recently stopped, but has had diminished sound for a long while.

[Mark_D_Hill]

I began having sound issues more than a year ago after installing Windows 10. The level of audio was dimished from what it had been. It played so much lower, even at 100%. Now it has completely stopped. I have tried the following:

1. Restart

2. Update the drivers

3. Unistall the drivers and reinstall

4. Running the troubleshooter

5. Using the HP Support Assistant

6. Hard reset

7. Roll back to older Realtek driver

None of these things have helped and I am at a total loss over how to fix. Any ideas how to fix this?

Below are the computer specs:

Product name:HP ENVY m7 Notebook
Product number:M1W11UA#ABA
Software build ID:15WW3COT603#SABA#DABA
Motherboard ID:80E6
Feature byte:3Q5F6b7K7NaBapaqasauawbhbpbzcbdUdXdpdq.Nd
OS version:ML
Service ID:20160220
BIOS:F.31-12/17/2015
Keyboard revision:87.56
Total memory:16.00 GB
Processor name:Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz

Sound, video and game controllers:

Intel(R) Display Audio

NVIDIA Virtual Audio Device (Wave Enabled), (WDM)

RealteK High Definition Audio

Thanks,

Mark

[A4Apollo · Accepted solution]

Hey there! @Mark_D_Hill, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand you have audio issues with your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes to your laptop?

Does the issue persist when you connect a headphone to your PC?

As you mentioned you have issues playing audio from your laptop.

I appriciate your efforts for trying out the steps before reaching out to us.

Try the steps recommended below.

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight IDT Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

Is the loudness equalization off? If not, please:
Right, click the speaker icon
select 'Playback Devices'. 
Highlight the default device
Click Properties
Click Enhancements tab
Next to 'Loudness Equalization' take out the check mark in the box.
Click Apply
Click OK

Also, uninstall the audio driver from device manager and update the driver and BIOS using the link below.

Link to update the audio drivers.

Also, update the BIOS using this link.

You can update other drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

If the issue still persists after trying out the steps try installing the drivers using HP recovery manager.

Refer this article to know how to restore drivers using HP recovery manager.

If you have tried all the steps and if the issue persists.

It is certainly a hardware issue with your laptop, please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works.

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Mark_D_Hill]

Your 1st solution worked. Thanks!

[A4Apollo]

Hi! @Mark_D_Hill, You're welcome and thanks for your prompt response.

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day! 🙂

If the solution provided worked for you, please mark accepted solution for this post.