HP Omen 16 - speakers work but microphone does not

[Geena13]

This week the internal microphone stopped working on my laptop.  I still can hear sound through the speakers but there is no microphone recognized.  If I plug in a headset, I can use that.

[resistencia]

Hi @Geena13 

go to the device manager, then click on Sound, video and game controllers, uninstall the Realtek driver, it will ask if you want to remove the software, check the box, accept and then restart the device, then install the next sound driver.

https://ftp.hp.com/pub/softpaq/sp112001-112500/sp112344.exe

[Geena13]

I did that but it still shows no input devices found unless I plug in a headset.

[resistencia]

Enter the Device Manager and see if you have unrecognized drivers.

[Geena13]

The JBL are for my headset.

[resistencia]

but there you have the Realtek audio, you are sure you have selected the laptop microphone and not the JBL headphones.

[Geena13]

  The headphones are not selected.

[resistencia]

On that same screen at the bottom there is a link for other options click there and see which microphones you are in.

[Geena13]

I even do a test and there is no volume .

[resistencia]

the link you click on is at the end and takes you to the sound and there see if you have the internal microphones selected. another thing it should not have as a default sound the Stereo Mix