HP Omen 17 laptop audio not working

[OzJan]

My audio on my HP Omen 17 laptop has suddenly stopped working.  I've reinstalled audio driver, used HP audio troubleshooting, and also Windows audio troubleshooting.  Still no audio.  Please help.

[Garp_senchau]

@OzJan, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the computer

If no sound comes from the speakers or headphones connected to your computer, an application controlling the device might be preventing other applications from using the speakers or headphones.

Restart your computer, and then test the audio to see if the problem is fixed.

Run Audio Check in HP Support Assistant

Run Audio Check in HP Support Assistant to make sure that the audio device is functioning properly.

Go to HP Support Assistant to download and install the HP Support Assistant software, if it is not already installed on your computer.

In Windows, search for and open HP Support Assistant.

On the My Dashboard tab, click Fixes & Diagnostics.

Click Audio Check in the One click fixes section.

Click Next, and then wait for the audio test to complete.

Review the test results on the audio and microphone diagnostic results sections, and then click Test Audio.

If sound is not heard correctly, click Unable to Hear Audio and then follow the on-screen instructions.

Update the audio driver

Use Windows Update to update to the latest audio drivers available for your computer.

In Windows, search for and open Check for updates. Install any available updates.

To learn more about Windows Update, go to HP PCs - Updating drivers using Windows update (Windows 11, 10).

Also, I suggest you refer to this guide for further troubleshooting steps: HP PCs - No sound from speakers | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,