HP Omen Audio Drivers not working with Windows 10

[Sreenname230856]

Hi, I have seen this same problem everywhere and it seems nobody is able to provide any solution.

Obviously there's some sort of conflict in a Windows 10 update that doesn't allow the correct sound drivers for the proudly stamped "BANG & OLUFSEN" hardware to function correctly. Most responses from HP on here suggest downloading the drivers from https://support.hp.com/gb-en/drivers/laptops but none of them work. I've literally tried them all, with different compatibility settings and all sorts. I've been trying since I bought this laptop for £2,000 back in April and they all say they are not supported with the operating system. When speaking to support on the phone they said HP have been having problems with audio drivers for a long time now and there's nothing they can do.

Any ideas how I can fix this or receive compensation for being sold a product that is not as advertised and cannot function properly?

[banhien]

@Sreenname230856 

Firstly all B&O functions are included on the Audio Software/Driver. Now please perform a clean install Audio software/driver, this should help.

   (a) Download the following driver and save on your computer,
                https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111263.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.

To open functions such as Equalizer, Custom sounds ... you have to

     (a) Hit Win key,

     (b) Go to HP Audio Control

You can play around with all available options/settings to suite your ears.

Regards.

[Sreenname230856]

Hi Banhien, thanks for the rapid response.

I tried this already for a few times today and tried once again just now following your specific instructions. But HP Audio Control was not installed.

Upon opening the downloaded file as administrator, the files were extracted to the hard drive and then a cmd window displayed saying "waiting for 4,3,2,1,0 seconds..." and then repeated this line many times until the window closed itself. I then rebooted but no HP Audio Control could be found.

It seems like an installer wizard should probably appear after the files are extracted to the hard drive but I just get the cmd prompt. With some other previous versions of the drivers a cmd prompt appears with "access denied".

[Ade_jedi]

I got the same exact problem, as well as several other HP customers, judging from these boards. How is HP not addressing this issue with a proper driver update? So disappointing. Any way to carry this problem over to the software developers so that this problem is addressed?

[Sreenname230856]

I've just recorded this demonstration between a 2 year old £600 laptop and my new £2,000 HP Omen 17 

https://youtu.be/GDWJQtBJKoY

@Banhien can we please get a comprehensive response to my initial question?

[Ade_jedi]

I feel you, one hundred percent. Made a test like this myself, with my hp pavillon g6 from 2013, speakers are so much more powerful than the B&O of the Omen I bought 2 months ago, on which I need subtitles to watch videos cause I can't hear what is being said.

How do we bring this to attention of the driver developers? Any HP employee reading this?

[Sreenname230856]

I'm guessing they just don't know how to fix it. Maybe even it's something malicious with Microsoft. Either way it's looking like a court summons at this point, they probably won't even show up.
Today I opened video editing software and it immediately came up with an error stating it couldn't detect audio hardware. I wonder if there's any goodwill left on Bang & Olufsen's owner's balance sheet?

[Sreenname230856]

Also the mic doesn't work. In fact pretty much all programs attempting to detect audio fail and require work to enable sound

[Sreenname230856]

Guy's.. I've emailed all the addresses I can find. I've asked many times about this and had no response whatsoever. I have left a review which was never published on the manufacturers' website,  So I'm going to present this case to legal and media for myself and all others who have purchased these laptops that are not as described and don't actually work properly.