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Honor Student
Posts: 2
Member Since: ‎09-15-2016
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HP Pavilion Gaming DPGEK44 connected via HP Pavilion 24xw monitor - no sound

Product Name: HP Pavilion Gaming DPGEK44
Operating System: Microsoft Windows 10 (64-bit)

The sound on my notebook works fine until I connect it via HDMI to an HP Pavilion 24xw monitor.  Then the audio disappears.  If I disconnect it, the audio comes back.

 

I have tried going to the 'Sound' section of the control panel.  There are two options:

Speakers Realtek High Definition Audio 

HP 24xw

The default is Speakers Realtek.  When I use the test facility my notebook plays the test sound.  I have updated to the latest version of the driver.

 

Can someone help with why when plugging in the monitor the audio disappears from my notebook?

 

Thank you so much!

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Re: HP Pavilion Gaming DPGEK44 connected via HP Pavilion 24xw monitor - no sound

Hi @Cat999

 

Welcome to the HP Forums! 

 

I understand that you are having sound issues with your HP Pavilion Gaming DPGEK44 Notebook, when connecting the HDMI cable to a HP Pavilion 24xw monitor. I am happy to help! 

 

Please try the steps within this guide, Troubleshooting HDMI Display and Sound Issues

 

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

 

Hope this helps! Smiley Happy

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HP Support Agent
Posts: 14,802
Member Since: ‎03-26-2014
Message 2 of 3 (290 Views)

Re: HP Pavilion Gaming DPGEK44 connected via HP Pavilion 24xw monitor - no sound

Hi @Cat999

 

Welcome to the HP Forums! 

 

I understand that you are having sound issues with your HP Pavilion Gaming DPGEK44 Notebook, when connecting the HDMI cable to a HP Pavilion 24xw monitor. I am happy to help! 

 

Please try the steps within this guide, Troubleshooting HDMI Display and Sound Issues

 

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

 

Hope this helps! Smiley Happy

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Honor Student
Posts: 2
Member Since: ‎09-15-2016
Message 3 of 3 (265 Views)

Re: HP Pavilion Gaming DPGEK44 connected via HP Pavilion 24xw monitor - no sound

Thanks for your response, much appreciated.  I won't be back in the office for a few days but will try this out as soon as I am.

 

 

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