HP Pavilion Laptop 15-eh0xxx sound isn't working properly

[yatosv]

As soon as I upgraded my Windows to Windows 11 (the day this patch launched), my laptop's speakers stopped responding. They are, in fact, working and I hear the sounds, but they're always on maximum volume, no matter how loud I want them to be. They only work as usual when I plug my headphones or other devices in. I've reported this problem to the Microsoft center multiple times, adding to that Bluetooth random disappearance from the system itself (it was fixed somehow just a few days after), but nothing has changed ever since. After talking to the Microsoft support center, we came to the conclusion that it is the problem with my laptop. Can this be even fixed? I love my laptop and surely did nothing bad to it.

[EmilyHajar]

Hey

I had the same problem, many HP agents tried to helped me, but didnt managed to solved it. Until I was lucky and an agent named Gary Perez helped me and solved it. Now I know how to do it, if you need help let me know.

[yatosv]

Hi! Thank you so much for the reply 🙂 I will definitely keep in mind that I can ask for your advice, but I think it's safer for me to go to the repair center since my laptop has been acting quite weird lately. I'm afraid my complaints will only bother you at this point.

[shami_]

Hi Emily,

I have the same issue with my laptop sound. Could you please share the fix the agent told you. Thanks

[EmilyHajar]

Hey 

Can you give me your email so I can send you the steps?

[shami_]

Email : [Personal Information Removed]

[kallmekaveen]

Hello

I have the same issue, sorry to bother you but can you please send me the steps too? Here's my email, [Personal Information Removed]

[shami_]

Hi Emily,

I cant post personal information here, the website doesn't allow it. Could you post the method here? thanks

[yatosv · Accepted solution]

Hey guys! The problem I described here was fixed pretty fast! Basically, you need to check whether your Windows patch is completely installed (the person who helped me said that Windows 11 is lagging and crashing, so it's normal for it to be installed only partly) and check your drivers inside the program, not just by going to the settings. My Windows 11 was installed again (yes, I lost some of my files, but that was worth it, so save everything you won't be able to return). After installation, my speakers started working correctly, but they crashed again two times, so check the sound drivers again and again. It's been more than a month since I did it and everything is just fine now 🙂

[Rauhassa]

Hello. i have same prolem with my HP laptop, can you help me how to repair the sound . thank you very much and good day to you.