HP Pavilion Notebook audio issue

[decky2]

My audio has just randomly disconnected saying 'No Audio Output Device is installed' - it was working fine yesterday and has went off today. When I turned laptop on this morning I hit the F6 button to mute before logging in since then it has been saying nothing is installed. Troubleshooting is not offering any solutions and is saying it can't identify the problem. I would be grateful for any help on this matter. This has never happened before.

[ub6424]

Hello @decky2 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

OS Name

Version

System Model

System Type

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Please report your results

[decky2]

Hi, thanks. I hope you can help resolve

OS Name - Microsoft Windows 10 Home

Version - 10.0.19043 Build 19043

System Model - HP Pavilion Notebook

System Type - x64-based PC

System SKU ( equals HP product number (p/n) ) - Z3D06EA#ABU

BIOS Version/Date - Insyde F.23, 13/10/2016

Hope that helps

[ub6424]

Hello @decky2 

Please follow instructions ...

(1) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.56 Rev.A

19.0 MB

Dec 18, 2020

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Download and Install

HP Consumer Desktop / Notebook PC ME Firmware Update

2020.1.0629 Rev.A

33.8 MB

Jun 29, 2020

Download

(5) Reboot and test <sound>

(6) Please report your results

[decky2]

Hi, I tried to download as you directed but it's stating that 'the BIOS update is blocked on this device' - would you have any idea as to why?

[decky2]

@Ub6424 can I just do the firmware update you've put under point 4 or do I need to have the BIOS update in order to do that?

[ub6424]

---

@decky2 wrote:

@Ub6424 can I just do the firmware update you've put under point 4 or do I need to have the BIOS update in order to do that?

---

Skip and do (4)

[decky2]

Hi, I've downloaded that but there's been no change - any other ideas?

Below is what it's saying for clarity. Keeps saying troubleshooting couldn't identify the problem also. Like I said previously was working fine on Friday, next day I start up laptop and hit F6 to mute and suddenly it starts saying there's no audio output device installed, hadn't done a thing else that could have caused it (although I don't see how hitting the mute button could cause this to happen either).

[ub6424]

Hello @decky2 

(1) Start windows <device manager>

- Expand <Bluetooth USB>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(2) Please report your results

[decky2]

Don't know if I've done this right - this is what's come up for device manager and have expanded the bluetooth option but doesn't seem to be one for sound unless it's named differently which I can't seem to spot