cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 3
220
Flag Post

Solved!

HP Pavilion - Sound suddenly decreasing

HP Recommended
HP Pavilion - 15cw1026nf
Microsoft Windows 10 (64-bit)
Hi,
I am using Windows 10 1909 (OS Build 18363.900) on a HP Pavilion - 15cw1026nf (1 month old). 
Everything was OK a few days ago. The sound works great with external usb speakers.  The issue is only with the internal speakers. The sound starts high and then suddenly becomes very lowI have tried to suppress audio enhancements. I have tried to setup multiple updates of Realtek Audio drivers (from HP support site, and from Microsoft catalog update), This updates the audio driver but not the "haut parleur/speaker" driver. I have used HP audio diagnostic and fix tool. The issue is still the same.
I am currently using RealTek Audio 6.0.8928.1 (31/03/2020) driver (in "Sound, video and game controllers" set in Device Manager). In the Audio inputs and outputs config in Device Manager, the  speaker Realtek audio driver is said provided by Microsoft, 18/03/2019, version : 10.0.18362.1
Any help greatly appreciated.
Best regards
Stéphane
2 REPLIES 2
Highlighted
Level 19
Level 19
83,959 83,850 10,555 22,635
Message 2 of 3
Flag Post
HP Recommended

@stephgou 

 

This is something to do with AMD drivers. Please


(a) Uninstall Audio driver

(b) do a cleanup using following information/fix:

    https://www.amd.com/en/support/kb/faq/gpu-601
    https://drivers.amd.com/drivers/amdcleanuputility.exe

(c) reboot machine


Machine will re-install Audio driver for you.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Highlighted
Level 1
5 3 0 1
Message 3 of 3
Flag Post
HP Recommended
Device Manager>System Devices>AMD Audio CoProcessor>Properties>Driver>Rollback Driver / or Unnistall
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation