HP Selling Faulty Laptops

[Sreenname230856]

Hi, My previous thread regarding HP selling faulty laptops that don't work actually function properly was closed:
https://h30434.www3.hp.com/t5/Notebook-Audio/HP-Omen-Audio-Drivers-not-working-with-Windows-10/m-p/7...

Is anybody going to respond or will HP just continue to scam customers and waste my time?

I spent £2,000 on a laptop that doesn't work and apparently there's nothing I can do about it, also I've wasted literally days trying to fix and researching the issue myself, rather than HP support actually come clean and admit that a Windows 10 updated renders some of their hardware unusable.

https://youtu.be/GDWJQtBJKoY

...also another thing for any potential customers reading, if you want to plug in headphones or mic you will most likely need to restart the application or laptop for it to actually switch. 

[KrazyToad]

@Sreenname230856

Welcome to HP Support Community

I understand your concerns and frustrations

I will escalate your case to HP's regional escalation team and a case manager will get back to you

Please check your Inbox

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[KrazyToad]

I have escalated your case and a case manager will reach out to you soon

Thank you

[Sreenname230856]

Hi "Cheezy" from HP Support, I'm still having issues and when I try to email HP Support it says the email address is not monitored and suggests to go back to the time wasting website.

I've noticed this week that I'm actually still experiencing odd behaviour with the sound volume increasing and decreasing at random intervals. Often I will play back the exact same audio again after and it sounds fine.
Also I've noticed there is no Stereo Mix option in the settings, which I need and would expect from even entry level machines, let alone £2,000 premium hardware with Band & Olufsen proudly stamped on the device.

Can you please advise?

Kind regards,

Adam

[KrazyToad]

@Sreenname230856

I have re-escalated your case on priority and a case manager will reach out to you soon

Thank you