cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
193
Flag Post

HP Spectre 13t No audio on Top Speakers but side speakers are working fine

HP Recommended
HP Spectre x360

Hi,

I have HP Spectre x360 - 13t.  As per the specifications it has QUAD speakers but sound comes only from the 2 speakers on the bottom.  The 2 speakers at the bottom of LCD are always quiet.  I have tried both Laptop and Tablet mode.  I have updated all the drivers, BIOS is up to date but still no audio output from Top speakers.  Is there any settings to test all 4 speakers?  HP troubleshooting does not help and it says no issues and I believe HP audio tests are meant only for 2 speakers and not for QUAD speakers.  Could anyone tell me if it is some setting issue or software issue?  It is really frustrating after buying it for a huge price.  Any help would be appreciated. 

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
22,707 22,600 1,244 1,341
Message 2 of 4
Flag Post
HP Recommended

@Kirubs

 

Welcome to the HP support community.

 

Update the Bios, chipset and audio drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

 

HPSA will automatically search for all the latest drivers for your Notebook

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi, 

I have checked your message.  Everything is upto date.  Bios, Audio Drivers and Windows updates are upto date.  The audio tests are also successful and it did not detect any issues.  It's a pity that HP does not have any tool/software to check the QUAD speakers.  Anyone who had the similar issue, was it sorted out for you after repair? 

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
28,931 28,884 2,392 3,605
Message 4 of 4
Flag Post
HP Recommended

@Kirubs If the issue persists, after the suggested steps as well, this could be a hardware malfunction, and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation