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HP Recommended
HP SPECTRE X360 - 13-AW0204TU
Microsoft Windows 10 (64-bit)

I've some crackling sound problem in my "HP Spectre X360 - 13-AW0204TU" laptop.
Contacted HP, they replaced speaker and motherboard as well. Rebooted and reinstalled OS for about 3-4 times, but still couldn't fix my problem. 
The sound is really really irritating, and I've been struggling from 53 days, contacting HP each day, asking for update on my case and all. No Luck!

My laptop is new and under warranty, they're not able to fix it, not providing any replacement, not giving me my hard earned money back. Worst experience of my life!

What should I supposed to do?

1 REPLY 1
HP Recommended

@Dang911 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.